Refund & Returns
Thank you for choosing Mazzie’s Watches. We are committed to ensuring your satisfaction with our luxury timepieces. Please review our return policy below for assistance with returns and exchanges.
Cancellation
You may cancel your order within 12 hours of placing it. To cancel, please contact us immediately at mazzieswatches@gmail.com with your order details and reason for cancellation. Once an order is shipped, we are unable to cancel it.
7-Day Return Policy
We offer a 7-day return policy from the date of delivery. To be eligible for a return, the item must be unused, in its original condition, and packaging. Customers are responsible for the return shipping fee.
Defective or Damaged Items
We accept returns for defective or damaged items upon delivery. If you receive a defective or damaged item, please contact us within 48 hours of receiving the item at mazzieswatches@gmail.com with your order details and photos of the defect or damage. We will review the information and provide further instructions.
Return Process
Contact Customer Support: Email us at mazzieswatches@gmail.com within 48 hours of receiving the item to initiate a return.
Return Authorization: If eligible, we will provide a return authorization and instructions for returning the item.
Packaging: Securely package the item in its original packaging or suitable packaging to prevent damage during return shipping.
Return Shipping: Customers are responsible for the return shipping fee. Use a reputable shipping service with tracking and insurance.
Inspection and Refund/Exchange: Once we receive the returned item and inspect its condition, we will process a refund or exchange to the original payment method, if eligible.
Important Notes
- Returns are only accepted for defective or damaged items upon delivery.
- Items must be returned in their original condition with all packaging, tags, and labels intact.
- We reserve the right to refuse a return if the item shows signs of tampering, misuse, or damage due to negligence.
- Sale items are final sale and cannot be returned or exchanged.
- This return policy applies specifically to defective or damaged items upon delivery.
Contact Us
If you have any questions or need assistance with a return, please contact our Customer Support team at mazzieswatches@gmail.com. We are here to help.